frequently fetched questions
because we know you’re curious. here’s everything you might want to ask before adding to cart.
what sizes do your collars come in?
we offer three sizes, made for stackin’ and stylin’:
sprinkles: for pocket-sized prowlers under 5kg; lightweight, delicate, perfect for layering.
gumball: for the 5–10kg sweethearts; a little more chunk, still sugar-level cute.
jawbreaker: For the bold and beautiful beasts above 10kg. Big attitude, big beads.
how do I customise with alphabets?
choose "add on initials" and select the letters you want. we’ll string them in the order you enter so double check your spelling, sugar.
how do I measure my pet’s neck?
wrap a soft tape measure around the base of your pet’s neck where the collar naturally sits. measure snugly but not tight, and add 1–2cm for comfort.
can I pick my own bead colours?
not yet, but our curated colourways are designed to match any personality—from bubblegum baddie to monochrome muse. contact us if you want something extra special and we'll try our best to make it extra sugary.
are your collars safe for pets?
absolutely. our collars are lightweight, smooth-edged, and secured with strong, pet-safe cords. we recommend supervising during rough play or when introducing for the first time.
how long does shipping take?
orders are handmade and processed within 3–5 working days. after its ready, shipment times will be as such -
singapore: 1–3 working days
international: 5–12 working days (depending on your zone)
how do I clean the collar?
a soft cloth with water or mild soap will do. avoid harsh chemicals or soaking, these beads are pretty, but they like gentle care.
can I return or exchange?
because each piece is made-to-order (and sometimes personalised), we don’t offer returns unless the item arrives faulty. but if something’s not right, howl at us at hello@sugargrowl.com and we’ll sort it out.
still have questions?
hit us up via say growl or DM us on Instagram @sugargrowl. we don’t bite (unless you’re a plush squeaky chicken).